Terms of Use
Last updated: September 2026
Acceptance of Terms
By using Palyfox VPN (“the Service”), you agree to these Terms of Use. If you do not agree, do not use the Service.
Description of Service
Palyfox VPN provides a virtual private network (VPN) service that encrypts your internet connection and routes it through our servers to protect your privacy.
Acceptable Use
You agree not to use the Service to:
- Engage in any illegal activity
- Distribute malware or conduct cyberattacks
- Send spam or phishing messages
- Infringe upon intellectual property rights
- Attempt to harm, disrupt, or abuse the Service or its infrastructure
We may suspend accounts that violate these rules.
Account Responsibility
You are responsible for maintaining the security of your account credentials. You are responsible for all activity under your account.
Free Tier and Advertising
The free tier is limited (daily data allowance, device limits, in some regions ad-supported access). Limits and availability may change. Watching rewarded ads to unlock access grants temporary access windows and is offered at our discretion.
Subscription and Billing
Premium features require a paid subscription (auto-renewing; weekly or annual plans in the apps, monthly or annual plans on the web). App subscriptions are billed and managed through the Apple App Store: they renew automatically unless cancelled before the end of the current period and can be managed or cancelled in the corresponding store settings. Refunds are governed by the store through which you purchased. Web subscriptions are billed separately under the Paddle terms described below.
For website purchases, Paddle.com Market Ltd or its applicable affiliate (“Paddle”) acts as merchant of record and processes payment, tax, invoices, and billing communications. The checkout displays the price, currency, taxes, plan, and renewal interval before you authorize payment.
Web subscriptions renew automatically at the interval shown at checkout until canceled. You may cancel using the method provided in your Paddle billing communication or by contacting support@palyfox.com. Unless applicable law or the checkout states otherwise, cancellation stops future renewal and access continues through the paid period. Deleting the app does not cancel a subscription.
Refund requests for web purchases are evaluated under the terms shown at checkout, Paddle’s applicable buyer terms, and applicable law. Palyfox VPN does not promise a fixed refund window unless that promise is expressly shown and approved at checkout. App purchases remain subject to the billing, cancellation, and refund rules of the Apple App Store.
We grant premium access only after a signed billing-provider event is verified. A checkout redirect, receipt screenshot, or client-side success message alone does not grant access. If verification is delayed, contact support with the transaction reference from your billing receipt; never send a full card number or security code.
Service Availability
We strive to maintain high availability but do not guarantee uninterrupted service. We may perform maintenance that temporarily affects availability.
Termination and Account Deletion
You may stop using the Service and delete your account at any time in the Palyfox VPN app. The account deletion instructions explain how to do this on iPhone, iPad, and Mac, and how to contact support.
To stop renewal, cancel your App Store subscription separately in Apple’s subscription settings.
We may terminate accounts that violate these Terms.
Limitation of Liability
Palyfox VPN is provided “as is” without warranties. To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from use of the Service.
Changes to Terms
We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance of the new Terms.
Contact
Questions about these Terms? Contact us at support@palyfox.com.
